Hi, I’m moving into a new flat next Friday and I’m trying to transfer my Nexora broadband over, but the order seems to be stuck on 'pending activation'. I signed up two weeks ago and was told it would be active on move-in day. I’ve had three emails that all say different things. Is this normal or am I missing something? I don’t really know if it’s a line issue or just the move request not being processed properly.
Just to add, my move got delayed because I gave the postcode right but the flat number was wrong in the order. Worth checking every line of the address, even the building name. Sounds obvious but it happens.
Just to add, my move got delayed because I gave the postcode right but the flat number was wrong in the order. Worth checking every line of the address, even the building name. Sounds obvious but it happens.
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