Hi, I’m moving into a new flat next Friday and I’m trying to transfer my Nexora broadband over, but the order seems to be stuck on 'pending activation'. I signed up two weeks ago and was told it would be active on move-in day. I’ve had three emails that all say different things. Is this normal or am I missing something? I don’t really know if it’s a line issue or just the move request not being processed properly.
I checked and the address is definitely right. There’s also a note saying 'awaiting equipment return' from my old place which makes no sense because the router is being reused. I’m not sure if that’s blocking it. This is honestly turning into a proper headache.
I checked and the address is definitely right. There’s also a note saying 'awaiting equipment return' from my old place which makes no sense because the router is being reused. I’m not sure if that’s blocking it. This is honestly turning into a proper headache.
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