Hi, I’m moving into a new flat next Friday and I’m trying to transfer my Nexora broadband over, but the order seems to be stuck on 'pending activation'. I signed up two weeks ago and was told it would be active on move-in day. I’ve had three emails that all say different things. Is this normal or am I missing something? I don’t really know if it’s a line issue or just the move request not being processed properly.
That note may be separate from the transfer, but it shouldn’t normally block activation if the return process is just being tracked. The most likely issue is the line status at the new address. Please contact the move team and mention the pending activation plus the equipment return note so they can check both on the same case. If they confirm the service wasn’t ceased correctly, they can usually correct that and give you a revised activation date. Sorry it’s causing a headache.
That note may be separate from the transfer, but it shouldn’t normally block activation if the return process is just being tracked. The most likely issue is the line status at the new address. Please contact the move team and mention the pending activation plus the equipment return note so they can check both on the same case. If they confirm the service wasn’t ceased correctly, they can usually correct that and give you a revised activation date. Sorry it’s causing a headache.
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