We moved our small accounting office onto Nexora Business Broadband with priority support because we were told any install issues would be dealt with quickly. First engineer missed the slot last Tuesday, then the rebooked one turned up but said the external work wasn't finished, so he couldn't complete anything. I'm now on day 9 with no proper connection, only a patchy 4G hotspot that's barely coping.
I get that things go wrong, but the 'priority' bit feels a bit pointless right now. Can someone tell me what actually happens next? We can't keep losing half a day every time someone says they'll attend.
Hi Maya, sorry this has been such a poor start. I can explain the usual next steps, but I can't see your order from here yet.
With Business Broadband Priority Support, missed appointments and external works should be flagged for faster rebooking, but if the network side isn't complete the engineer will often have to stop the install. If you can share the order reference and the postcode for the premises, I can check whether it's waiting on Openreach-style external work or if the install itself has been incorrectly closed down.
Hi Maya, sorry this has been such a poor start. I can explain the usual next steps, but I can't see your order from here yet.
With Business Broadband Priority Support, missed appointments and external works should be flagged for faster rebooking, but if the network side isn't complete the engineer will often have to stop the install. If you can share the order reference and the postcode for the premises, I can check whether it's waiting on Openreach-style external work or if the install itself has been incorrectly closed down.
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