We moved our small accounting office onto Nexora Business Broadband with priority support because we were told any install issues would be dealt with quickly. First engineer missed the slot last Tuesday, then the rebooked one turned up but said the external work wasn't finished, so he couldn't complete anything. I'm now on day 9 with no proper connection, only a patchy 4G hotspot that's barely coping.
I get that things go wrong, but the 'priority' bit feels a bit pointless right now. Can someone tell me what actually happens next? We can't keep losing half a day every time someone says they'll attend.
Just to say, I had something similar last year with another provider and it took ages because the cabinet side wasn't sorted. Annoying, but if it's external work there's usually not much the support team can do until the network crew update it. Still, they should be clearer about that.
Just to say, I had something similar last year with another provider and it took ages because the cabinet side wasn't sorted. Annoying, but if it's external work there's usually not much the support team can do until the network crew update it. Still, they should be clearer about that.
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