We moved our small accounting office onto Nexora Business Broadband with priority support because we were told any install issues would be dealt with quickly. First engineer missed the slot last Tuesday, then the rebooked one turned up but said the external work wasn't finished, so he couldn't complete anything. I'm now on day 9 with no proper connection, only a patchy 4G hotspot that's barely coping.
I get that things go wrong, but the 'priority' bit feels a bit pointless right now. Can someone tell me what actually happens next? We can't keep losing half a day every time someone says they'll attend.
Okay, thanks for checking. That's disappointing but at least it's an actual answer.
Please book the callback if you can. I don't want to sit on hold again. Also, can you confirm whether the hotspot data gets topped up while this is outstanding? We signed up with the understanding the business line would be usable in the meantime, and 4G is chewing through everything.
Okay, thanks for checking. That's disappointing but at least it's an actual answer.
Please book the callback if you can. I don't want to sit on hold again. Also, can you confirm whether the hotspot data gets topped up while this is outstanding? We signed up with the understanding the business line would be usable in the meantime, and 4G is chewing through everything.
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