We moved our small accounting office onto Nexora Business Broadband with priority support because we were told any install issues would be dealt with quickly. First engineer missed the slot last Tuesday, then the rebooked one turned up but said the external work wasn't finished, so he couldn't complete anything. I'm now on day 9 with no proper connection, only a patchy 4G hotspot that's barely coping.
I get that things go wrong, but the 'priority' bit feels a bit pointless right now. Can someone tell me what actually happens next? We can't keep losing half a day every time someone says they'll attend.
I've booked the callback for tomorrow between 2pm and 4pm.
On the temporary data: I can't promise an automatic top-up without checking the exact business package terms. Some Nexora Business Broadband Priority Support plans include a backup data bolt-on, others don't. I'll ask the account team to confirm what's been added to your order and whether an allowance is active while the line is still pending.
I've booked the callback for tomorrow between 2pm and 4pm.
On the temporary data: I can't promise an automatic top-up without checking the exact business package terms. Some Nexora Business Broadband Priority Support plans include a backup data bolt-on, others don't. I'll ask the account team to confirm what's been added to your order and whether an allowance is active while the line is still pending.
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