We moved our small accounting office onto Nexora Business Broadband with priority support because we were told any install issues would be dealt with quickly. First engineer missed the slot last Tuesday, then the rebooked one turned up but said the external work wasn't finished, so he couldn't complete anything. I'm now on day 9 with no proper connection, only a patchy 4G hotspot that's barely coping.
I get that things go wrong, but the 'priority' bit feels a bit pointless right now. Can someone tell me what actually happens next? We can't keep losing half a day every time someone says they'll attend.
Fine, that's better than what I was getting from the generic updates. I'll wait for the callback and hope the account team can sort the data side too.
Marking this as resolved for now, though it's been a bit of a faff.
Fine, that's better than what I was getting from the generic updates. I'll wait for the callback and hope the account team can sort the data side too.
Marking this as resolved for now, though it's been a bit of a faff.
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