Bit fed up to be honest. My fibre install was meant to be last Tuesday, then moved to Friday, then I got another text saying it's delayed again because of 'network work'. I work from home and I've already taken two days off. Is this normal with Nexora? I only signed up because they said the install would be done within 10 working days. Postcode is fictional, but my area is SE18 4QT. I don't know if I should keep waiting or just cancel.
Hi Megan, sorry for the delays — that's not the experience we want. Install dates can slip if Openreach-style network work is needed, but you should have had clearer updates. If you want, send your order reference via private message and I can check whether the appointment is still live or needs rebooking. I can't promise a same-week slot, but I can flag the case for review.
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