Just had my bill through and it's gone up already. I signed up in August on a 24 month deal and now there's a mid-contract price rise on the broadband. I know prices can change, but this feels a bit cheeky when I'm only 4 months in. Is this normal with Nexora or have I missed something in the paperwork? I don't want to ring up if I'm being daft, but it doesn't seem right.
Hi Mia, sorry for the surprise. Nexora contracts can include a mid-contract annual price change, but it should be shown in your order summary and terms at the point of sale. If you'd like, I can help check whether the increase on your account matches the policy and whether your contract started before or after the latest pricing update. If you reply with the month you joined and the package name, I can point you to the right terms. As this is a forum, please don't post your full account number.
Hi Mia, sorry for the surprise. Nexora contracts can include a mid-contract annual price change, but it should be shown in your order summary and terms at the point of sale. If you'd like, I can help check whether the increase on your account matches the policy and whether your contract started before or after the latest pricing update. If you reply with the month you joined and the package name, I can point you to the right terms. As this is a forum, please don't post your full account number.
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