Bit fed up to be honest. I signed up for Nexora broadband last week and now my first bill has an activation fee on it. I don’t remember this being mentioned anywhere when I ordered. It’s £35 and, yeah, that might not sound loads to some people but it’s the principle. Can someone tell me if this is normal or if I’ve been charged wrong?
Hi Mia, sorry this has caused confusion. An activation fee should be shown at the point of order if it applies, usually on the basket summary and in the order confirmation email. If you can check those first, that helps us see whether the charge was expected. If you can’t see it listed, send over the order number and we’ll look into whether the fee was added correctly. I can’t promise removal here on the forum, but if it wasn’t disclosed, we’ll review it properly.
Hi Mia, sorry this has caused confusion. An activation fee should be shown at the point of order if it applies, usually on the basket summary and in the order confirmation email. If you can check those first, that helps us see whether the charge was expected. If you can’t see it listed, send over the order number and we’ll look into whether the fee was added correctly. I can’t promise removal here on the forum, but if it wasn’t disclosed, we’ll review it properly.
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