Hi all, I’m trying to move my Nexora broadband from my old flat to my new one and it’s honestly been a faff. I arranged the home move about 3 weeks ago for 14 Oak Street, Manchester, M14 6QP, and got told it would go live on the move date. I’ve moved everything over now but I still haven’t got service at the new place.
An engineer was meant to come out yesterday, but nothing happened and I only got a text saying there was a delay. I’ve already spent ages on hold and I’m not sure if I need to start again or if it’s just waiting on Openreach or whatever the system is doing.
Can someone tell me what’s actually going on and whether I need to do anything else? I’ve got work from home on Monday so I’m a bit stressed about it.
Hi Mia, sorry this has been such a headache. I can help look at the home move transfer. If the move order is showing as delayed after the engineer appointment, it’s usually waiting on a new activation slot or a line issue at the new address.
I can’t access account details here, but if you reply with the move reference from your confirmation email, I can check what stage it’s at and whether there’s a new date showing. If you’ve already got a temporary connection at the new property, let me know that too.
Hi Mia, sorry this has been such a headache. I can help look at the home move transfer. If the move order is showing as delayed after the engineer appointment, it’s usually waiting on a new activation slot or a line issue at the new address.
I can’t access account details here, but if you reply with the move reference from your confirmation email, I can check what stage it’s at and whether there’s a new date showing. If you’ve already got a temporary connection at the new property, let me know that too.
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