Hi all, I’m trying to move my Nexora broadband from my old flat to my new one and it’s honestly been a faff. I arranged the home move about 3 weeks ago for 14 Oak Street, Manchester, M14 6QP, and got told it would go live on the move date. I’ve moved everything over now but I still haven’t got service at the new place.
An engineer was meant to come out yesterday, but nothing happened and I only got a text saying there was a delay. I’ve already spent ages on hold and I’m not sure if I need to start again or if it’s just waiting on Openreach or whatever the system is doing.
Can someone tell me what’s actually going on and whether I need to do anything else? I’ve got work from home on Monday so I’m a bit stressed about it.
Thanks both. Mia, if you send the reference I’ll check whether the order is pending activation, delayed by an engineer visit, or waiting for the local line test to complete. If there’s an existing service at the property, we may need to rebook the handover slot.
If you’re working from home on Monday, I’d also suggest having a backup connection ready just in case. Once I see the order status, I can advise the next step rather than guessing.
Thanks both. Mia, if you send the reference I’ll check whether the order is pending activation, delayed by an engineer visit, or waiting for the local line test to complete. If there’s an existing service at the property, we may need to rebook the handover slot.
If you’re working from home on Monday, I’d also suggest having a backup connection ready just in case. Once I see the order status, I can advise the next step rather than guessing.
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