Hi all, I’m trying to move my Nexora broadband from my old flat to my new one and it’s honestly been a faff. I arranged the home move about 3 weeks ago for 14 Oak Street, Manchester, M14 6QP, and got told it would go live on the move date. I’ve moved everything over now but I still haven’t got service at the new place.
An engineer was meant to come out yesterday, but nothing happened and I only got a text saying there was a delay. I’ve already spent ages on hold and I’m not sure if I need to start again or if it’s just waiting on Openreach or whatever the system is doing.
Can someone tell me what’s actually going on and whether I need to do anything else? I’ve got work from home on Monday so I’m a bit stressed about it.
Thanks. I’ve found the email now, the reference is HM-77421. It also says the move is “in progress” but that’s all it says, which isn’t very helpful. I don’t have any spare internet at the new place, so I’m a bit stuck if it’s not sorted soon.
Thanks. I’ve found the email now, the reference is HM-77421. It also says the move is “in progress” but that’s all it says, which isn’t very helpful. I don’t have any spare internet at the new place, so I’m a bit stuck if it’s not sorted soon.
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