Hi all, my contract ends next month and I’ve had the renewal email through. I’m on fibre broadband only and the new price is quite a bit higher than I expected. I don’t mind staying if there’s a sensible renewal option, but I’m a bit lost with the wording in the email.
It says I can choose a new term, but then there’s a note about price changes after 12 months? Can someone explain if there’s any point renewing now, or should I just let it roll and see what happens? Cheers.
Hi MiaH87, thanks for posting. I can explain how our renewal offers usually work.
If you renew onto a new fixed term, the monthly price is fixed for the length of that contract unless we notify you of a general price change under the terms of service. Some offers may be 12-month price plans with a separate contract term, which is why the email can look a bit muddled.
If you’d like, I can talk you through the main renewal options available on your account in general terms, or you can check the offer section in your online account for the exact prices. If you want, I can also explain what happens if you let the contract go out of term.
Hi MiaH87, thanks for posting. I can explain how our renewal offers usually work.
If you renew onto a new fixed term, the monthly price is fixed for the length of that contract unless we notify you of a general price change under the terms of service. Some offers may be 12-month price plans with a separate contract term, which is why the email can look a bit muddled.
If you’d like, I can talk you through the main renewal options available on your account in general terms, or you can check the offer section in your online account for the exact prices. If you want, I can also explain what happens if you let the contract go out of term.
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