Hi all, my contract ends next month and I’ve had the renewal email through. I’m on fibre broadband only and the new price is quite a bit higher than I expected. I don’t mind staying if there’s a sensible renewal option, but I’m a bit lost with the wording in the email.
It says I can choose a new term, but then there’s a note about price changes after 12 months? Can someone explain if there’s any point renewing now, or should I just let it roll and see what happens? Cheers.
That’s fair feedback, TaraB. Renewal prices can differ from introductory deals, and we don’t want to oversell them. MiaH87, if you prefer, you can compare the renewal offer with the out-of-contract price before deciding. If the email is unclear, I’m happy to clarify the wording rather than guess at the offer specifics.
That’s fair feedback, TaraB. Renewal prices can differ from introductory deals, and we don’t want to oversell them. MiaH87, if you prefer, you can compare the renewal offer with the out-of-contract price before deciding. If the email is unclear, I’m happy to clarify the wording rather than guess at the offer specifics.
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