Hi all, my contract ends next month and I’ve had the renewal email through. I’m on fibre broadband only and the new price is quite a bit higher than I expected. I don’t mind staying if there’s a sensible renewal option, but I’m a bit lost with the wording in the email.
It says I can choose a new term, but then there’s a note about price changes after 12 months? Can someone explain if there’s any point renewing now, or should I just let it roll and see what happens? Cheers.
Thanks both. I think what’s throwing me is it says “fixed for 12 months” but then also mentions the contract is 18 months? That seems odd.
Also, does renewing mean I keep the same router and everything, or do they try to swap it out? Mine is working fine apart from the odd drop when it rains, which I’m not sure is related.
Thanks both. I think what’s throwing me is it says “fixed for 12 months” but then also mentions the contract is 18 months? That seems odd.
Also, does renewing mean I keep the same router and everything, or do they try to swap it out? Mine is working fine apart from the odd drop when it rains, which I’m not sure is related.
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