Hi all, my contract ends next month and I’ve had the renewal email through. I’m on fibre broadband only and the new price is quite a bit higher than I expected. I don’t mind staying if there’s a sensible renewal option, but I’m a bit lost with the wording in the email.
It says I can choose a new term, but then there’s a note about price changes after 12 months? Can someone explain if there’s any point renewing now, or should I just let it roll and see what happens? Cheers.
Good question. In some cases the price lock and the contract length are not the same thing, so you might see 12 months of guaranteed pricing within an 18-month agreement. That does happen on some offers.
As for the router, renewal normally doesn’t require a hardware change if your current equipment is compatible and working. If there’s an issue with dropouts, that would usually be handled separately as a line fault rather than part of the renewal.
If you want the exact terms, the safest thing is to check the offer details in your account before accepting. This resolved my question
Good question. In some cases the price lock and the contract length are not the same thing, so you might see 12 months of guaranteed pricing within an 18-month agreement. That does happen on some offers.
As for the router, renewal normally doesn’t require a hardware change if your current equipment is compatible and working. If there’s an issue with dropouts, that would usually be handled separately as a line fault rather than part of the renewal.
If you want the exact terms, the safest thing is to check the offer details in your account before accepting. This resolved my question
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