Can someone explain why the data sharing on our family plan keeps turning itself off? I set it up for me and my son last week, it worked for two days, then his line stopped seeing my shared data again. I’m using the Nexora app on an iPhone 13 and he’s on an Android. I’ve checked the plan and it still says family group active, but his usage is now coming out of his own allowance. Bit fed up as this is exactly why we moved everything into one account.
We had something similar after the app updated. Have you tried removing him from the family group and adding him back? Sounds obvious, I know, but that fixed it for us after ages of it not showing right.
Hi Megan, sorry about that. Shared data on family plans can sometimes stop syncing properly after an app update or if the secondary line has been switched between Wi‑Fi and mobile data a lot. Please check: 1) both numbers are still in the same family group, 2) the main account has data sharing switched on, and 3) the secondary line has not been set to ‘pause sharing’ in the app. If those all look right, sign out of both devices, update the app, then log back in on the main account first. If it still doesn’t stick, I can raise this to our plans team to re-provision the sharing setting.
Thanks. I did check the group and it still shows active. I didn’t realise there was a separate pause sharing option. I’ll try the sign out/log in thing tonight. If it still goes weird, do I need to ring support or can it be fixed on here?
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