Bit of a daft one maybe, but I’ve just moved our small account over to Nexora Business and paid extra for priority support. The sales chat said it would be active straight away, but the portal still shows standard support and I can’t see anywhere to raise a priority fault. We’ve got card machines and VoIP handsets going through this line so I’m a bit twitchy now. Is there usually a delay or have I been sold the wrong thing?
