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Ticket Number:27 8 hours ago

Business broadband priority support still waiting after appointment missed

Hi, I'm trying to get our business broadband priority support sorted and I'm stuck already. We run a small design studio from a unit in Leeds, account ends 4812. We paid for the priority support add-on because we can't really be offline all day, but the install slot was missed yesterday and nobody rang. I've had two texts saying it's been 'looked into' but that doesn't really tell me when we're getting connected. Can someone actually tell me what's going on? We need this sorted ASAP.

10 Jun 2026 12:46