Hi all, I switched to Nexora’s Fibre Max package last month hoping for better speeds, but my internet is nowhere near the advertised 200Mbps. I'm only getting around 30Mbps and it’s really frustrating when I’m working from home. Has anyone else had this issue? Is there anything I can do before I call support?
Hi ElaineBristow, sorry to hear you’re experiencing slow speeds. Could you please let us know your postcode and whether you’re using a wired or Wi-Fi connection? Also, running a speed test via our app can help pinpoint if it’s a local issue.
Hi Elaine, sometimes router placement or interference can kill your Wi-Fi speed. Try connecting directly via Ethernet to see if speeds improve. Also, check for devices hogging bandwidth.
Thanks for the tips, NexoraHelps and BroadbandGeek42. I’m at NW5 2JP and mainly use Wi-Fi, but I just tried Ethernet and still only around 40Mbps. I did run the app’s speed test as well. Should I request an engineer visit?
Thanks for the update, ElaineBristow. Since speeds remain low even wired, I recommend raising a fault ticket so an engineer can check the line. We’ll do our best to resolve it promptly. You can do this via your Nexora app or I can raise it for you now.
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