Hi, I’ve been with Nexora for about 6 months now on the ‘Fibre 100’ broadband package. Recently, I’ve noticed my download speeds drop dramatically in the evenings, sometimes going below 10 Mbps when I should be getting around 90-100. My IP profile shows no issues, and I’ve restarted the router a few times. Is this normal? Any ideas what I can do? I work from home so this is quite annoying.
That does sound like local network congestion during peak hours. We can run a line test and schedule an engineer visit if needed, but usually speeds can slow a bit then. Meanwhile, using a wired connection or trying to position the router more centrally might help. I'll raise a ticket to monitor your line and message you privately with further details.
That does sound like local network congestion during peak hours. We can run a line test and schedule an engineer visit if needed, but usually speeds can slow a bit then. Meanwhile, using a wired connection or trying to position the router more centrally might help. I'll raise a ticket to monitor your line and message you privately with further details.
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