Anyone else had constant dropouts after the new router got sent out? Mine connects fine for an hour or two then the internet just dies, usually around 7pm. Wi‑Fi still shows as connected but nothing loads. We’ve got a couple of phones, a laptop and the telly on it, nothing crazy. I rebooted it twice tonight already.
Before anyone asks, yes I’ve checked the cables and the router is on a shelf not shoved behind the TV. The old one wasn’t brilliant but at least it didn’t do this every night. Starting to wonder if it’s the line rather than the router. House is 14B Oak View Close, Leeds, if that helps anyone spot a local issue. I’m on the Fibre 250 package.
Had something similar last month. Turned out one of my mesh discs was fighting with the new router. If you’ve got any extenders or powerline things, try unplugging them for a bit and see if it stabilises. Also worth checking if the drops happen on ethernet too, not just Wi‑Fi.
Hi Megan, sorry to hear this. Evening dropouts can be caused by local congestion, a line fault, or the router itself. If you can, please check the router lights when it drops and let us know whether the broadband light goes amber/red or stays white. If you’re comfortable, also tell us whether it happens on both Wi‑Fi and a wired connection.
We can then narrow it down and advise the next step.
Thanks Sam. I checked it tonight and the broadband light went orange for a bit, then back to white. Wired Xbox in the spare room kept disconnecting too, so it’s not just Wi‑Fi. I’m not exactly technical, sorry. Do you want me to send screenshots of anything? Also the app keeps saying everything is fine, which is a bit annoying when it clearly isn’t.
That’s helpful, thanks. If the broadband light is turning orange and wired devices are dropping too, it points away from Wi‑Fi and more towards the line or cabinet. I can see a few recent errors on the connection logs, so I’m going to raise this for a network check and line test.
You don’t need to send screenshots just yet. If the issue is found to be local, we’ll update you here. If not, we may arrange a router replacement or engineer visit depending on the test results. Please keep the router powered on overnight if possible so the checks can run.
Marked as this resolved my question. Mine did the exact same thing after a port and worked the next day. The trick was leaving it on Wi‑Fi with mobile turned off for a bit. Hope yours comes good too.
Okay cheers both. I didn’t realise it could take that long. I’ll leave it overnight and check again in the morning. If it’s still refusing, I’ll come back on here.
No problem. If you do come back, just tell us the phone model, whether your SIM swap has fully completed, and whether you can make normal calls on Wi‑Fi. That’ll help us narrow it down quickly.
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