Anyone else had constant dropouts after the new router got sent out? Mine connects fine for an hour or two then the internet just dies, usually around 7pm. Wi‑Fi still shows as connected but nothing loads. We’ve got a couple of phones, a laptop and the telly on it, nothing crazy. I rebooted it twice tonight already.
Before anyone asks, yes I’ve checked the cables and the router is on a shelf not shoved behind the TV. The old one wasn’t brilliant but at least it didn’t do this every night. Starting to wonder if it’s the line rather than the router. House is 14B Oak View Close, Leeds, if that helps anyone spot a local issue. I’m on the Fibre 250 package.
That’s helpful, thanks. If the broadband light is turning orange and wired devices are dropping too, it points away from Wi‑Fi and more towards the line or cabinet. I can see a few recent errors on the connection logs, so I’m going to raise this for a network check and line test.
You don’t need to send screenshots just yet. If the issue is found to be local, we’ll update you here. If not, we may arrange a router replacement or engineer visit depending on the test results. Please keep the router powered on overnight if possible so the checks can run.
That’s helpful, thanks. If the broadband light is turning orange and wired devices are dropping too, it points away from Wi‑Fi and more towards the line or cabinet. I can see a few recent errors on the connection logs, so I’m going to raise this for a network check and line test.
You don’t need to send screenshots just yet. If the issue is found to be local, we’ll update you here. If not, we may arrange a router replacement or engineer visit depending on the test results. Please keep the router powered on overnight if possible so the checks can run.
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