Bit of a rant but I’ve just had my renewal email and it’s jumped up quite a bit. I rang up to ask if there was anything they could do and the first offer was basically the same price with less speed, which feels a bit pointless. I’m not asking for freebies, just something sensible. Has anyone actually managed to get a retention discount from Nexora recently? I’ve been with them 4 years and never missed a payment.
Hi Megan, I’m sorry the first offer didn’t feel helpful. Retention pricing can vary depending on the package and current offers available on the account, so I can’t promise a particular discount here in the forum. If you’d like, I can check whether your account is eligible for a loyalty offer, but I’d need you to go through our secure contact route rather than posting account details publicly. If you’ve already had a quote, keep that to hand when you speak to the team.
Hi Megan, I’m sorry the first offer didn’t feel helpful. Retention pricing can vary depending on the package and current offers available on the account, so I can’t promise a particular discount here in the forum. If you’d like, I can check whether your account is eligible for a loyalty offer, but I’d need you to go through our secure contact route rather than posting account details publicly. If you’ve already had a quote, keep that to hand when you speak to the team.
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