Bit of a rant but I’ve just had my renewal email and it’s jumped up quite a bit. I rang up to ask if there was anything they could do and the first offer was basically the same price with less speed, which feels a bit pointless. I’m not asking for freebies, just something sensible. Has anyone actually managed to get a retention discount from Nexora recently? I’ve been with them 4 years and never missed a payment.
Yeah, I’ve had that before. First person said no, second person offered £8 off for 12 months when I mentioned I was looking at leaving. I think it depends who you get, annoyingly.
Hi Megan, I’m sorry the first offer didn’t feel helpful. Retention pricing can vary depending on the package and current offers available on the account, so I can’t promise a particular discount here in the forum. If you’d like, I can check whether your account is eligible for a loyalty offer, but I’d need you to go through our secure contact route rather than posting account details publicly. If you’ve already had a quote, keep that to hand when you speak to the team.
I got told the same thing and then magically a better deal appeared when I asked to cancel. Feels a bit daft that you have to go through the whole song and dance just to get a fair price.
Thanks both. I’ve just tried the cancel option and got put through to someone who offered a lower monthly price for 18 months, which is what I wanted in the first place. Not sure why it couldn’t be like that on the first call but at least it’s sorted. Marking this as resolved my question.
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