Bit of a rant but I’ve just had my renewal email and it’s jumped up quite a bit. I rang up to ask if there was anything they could do and the first offer was basically the same price with less speed, which feels a bit pointless. I’m not asking for freebies, just something sensible. Has anyone actually managed to get a retention discount from Nexora recently? I’ve been with them 4 years and never missed a payment.
Thanks both. I’ve just tried the cancel option and got put through to someone who offered a lower monthly price for 18 months, which is what I wanted in the first place. Not sure why it couldn’t be like that on the first call but at least it’s sorted. Marking this as resolved my question.
Thanks both. I’ve just tried the cancel option and got put through to someone who offered a lower monthly price for 18 months, which is what I wanted in the first place. Not sure why it couldn’t be like that on the first call but at least it’s sorted. Marking this as resolved my question.
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