Evening broadband slows to a crawl every night around 7pm

Anyone else getting this? Our Nexora broadband is fine in the morning and afternoon, then from about 7pm it drops right off. Netflix buffers, video calls are a nightmare, even loading webpages takes ages. I'm on the 500Mb package and Wi‑Fi speed test on my phone is showing like 18-25Mb in the evenings. I know Wi‑Fi can vary but this feels way beyond that. We've restarted the hub loads of times. Is there something going on in my area or is this just what I’m stuck with now? Postcode is fictional obviously, but we’re in B12 area.
Parents
  • I don't have a laptop with an ethernet port, just phones and a tablet. The hub is the Nexora Hub 5 thing. It’s in the hallway, not stuffed in a cupboard or anything. I did a speed test right by it and got 22Mb down, 18 up, which seems weird because upload is fine? Also it's literally only evenings, the rest of the day it's okay-ish. Starting to think the package is a waste if this is normal.
Reply
  • I don't have a laptop with an ethernet port, just phones and a tablet. The hub is the Nexora Hub 5 thing. It’s in the hallway, not stuffed in a cupboard or anything. I did a speed test right by it and got 22Mb down, 18 up, which seems weird because upload is fine? Also it's literally only evenings, the rest of the day it's okay-ish. Starting to think the package is a waste if this is normal.
Children
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