Anyone else getting this? Our Nexora broadband is fine in the morning and afternoon, then from about 7pm it drops right off. Netflix buffers, video calls are a nightmare, even loading webpages takes ages. I'm on the 500Mb package and Wi‑Fi speed test on my phone is showing like 18-25Mb in the evenings. I know Wi‑Fi can vary but this feels way beyond that. We've restarted the hub loads of times. Is there something going on in my area or is this just what I’m stuck with now? Postcode is fictional obviously, but we’re in B12 area.
Hi Mia, sorry to hear that. Evening slowdowns can be caused by congestion, Wi‑Fi interference, or a line issue, so let's narrow it down. Could you try a speed test with one device connected by Ethernet if possible, or stand next to the hub and test on Wi‑Fi with other devices disconnected? If you can share the hub model and whether the slowdown affects wired devices too, I can advise the next step.
Could be the channel your Wi‑Fi is on as well. Mine used to tank every evening till I moved the hub away from the TV cabinet. Not saying that's the answer here, just worth a look if the signal is getting hammered by neighbours later on.
I don't have a laptop with an ethernet port, just phones and a tablet. The hub is the Nexora Hub 5 thing. It’s in the hallway, not stuffed in a cupboard or anything. I did a speed test right by it and got 22Mb down, 18 up, which seems weird because upload is fine? Also it's literally only evenings, the rest of the day it's okay-ish. Starting to think the package is a waste if this is normal.
Thanks, that's helpful. If upload remains normal but download drops mainly in the evening, that can indicate local network congestion or a line profile issue. Please try these two quick checks tonight: 1) reboot the hub and leave it powered on for 10 minutes, 2) temporarily disable 5GHz on one device or forget/rejoin the Wi‑Fi to see if the behaviour changes. I’m also checking your area for any known utilisation issues. If the slowdown persists after that, I can escalate for a network review.
Not to be that person, but we had something similar and it turned out the router was choosing a rubbish channel. If you can log into the hub, maybe check if it's on auto channel or try a different one. That said, if it’s just every evening, could still be Nexora's backhaul getting busy.
I honestly don't really know how to change channels and I don't want to make it worse. Rebooted it just now and will see what happens later. If it's still bad, can someone actually look at the line rather than just tell me to restart it again? We've done that about six times this month.
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