Evening broadband slows to a crawl every night around 7pm

Anyone else getting this? Our Nexora broadband is fine in the morning and afternoon, then from about 7pm it drops right off. Netflix buffers, video calls are a nightmare, even loading webpages takes ages. I'm on the 500Mb package and Wi‑Fi speed test on my phone is showing like 18-25Mb in the evenings. I know Wi‑Fi can vary but this feels way beyond that. We've restarted the hub loads of times. Is there something going on in my area or is this just what I’m stuck with now? Postcode is fictional obviously, but we’re in B12 area.
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