Has anyone else had their Nexora bill jump up in the middle of contract? I’m on fibre broadband only, contract says 18 months and I’m only 7 months in. Got an email about a price rise, then this month’s bill is £5 more than last month. I rang up and was told it’s in the terms, but I honestly don’t think that’s fair. I’m in LS14. If I cancel do I get hit with a fee as well? Feeling a bit stuck.
Hi Megan, I can help explain how the mid-contract increase works. It’s usually a fixed annual rise set out in the contract, plus any separate change in service charges or discounts ending. If you can share whether the bill increase is from the monthly package price or a one-off adjustment, I can point you in the right direction. You won’t need to post personal details here, just the wording from the bill is enough.
Hi Megan, I can help explain how the mid-contract increase works. It’s usually a fixed annual rise set out in the contract, plus any separate change in service charges or discounts ending. If you can share whether the bill increase is from the monthly package price or a one-off adjustment, I can point you in the right direction. You won’t need to post personal details here, just the wording from the bill is enough.
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