Has anyone else had their Nexora bill jump up in the middle of contract? I’m on fibre broadband only, contract says 18 months and I’m only 7 months in. Got an email about a price rise, then this month’s bill is £5 more than last month. I rang up and was told it’s in the terms, but I honestly don’t think that’s fair. I’m in LS14. If I cancel do I get hit with a fee as well? Feeling a bit stuck.
Hi Megan, I can help explain how the mid-contract increase works. It’s usually a fixed annual rise set out in the contract, plus any separate change in service charges or discounts ending. If you can share whether the bill increase is from the monthly package price or a one-off adjustment, I can point you in the right direction. You won’t need to post personal details here, just the wording from the bill is enough.
Mine went up too, but I thought the rise was supposed to be once a year in April? Mine changed in February. Might be worth looking for an old discount that dropped off. That caught me out with another provider before.
Just to add, if you’re seeing an increase outside the usual annual review date, it’s often because a promotion has ended rather than the mid-contract rise itself. If the bill shows both, they can appear together. If you want, paste the wording from the bill and I’ll help interpret it.
It says 'monthly broadband charge £34.99' and then 'introductory discount ended -£10'. So I guess that’s it then. Still annoying because the email about the rise made it sound like the whole thing was because of the contract clause. I only noticed when the direct debit changed.
Always worth checking the contract end date and the notification email. Some providers bury the discount expiry in there. Not saying it’s ideal, just that it’s usually two separate things rather than one big hike.
Thanks Megan — that does look like your introductory discount has ended, which explains most of the change. The mid-contract increase would be separate and should be shown in the service price line or in a separate notice. If you’d like to stay, customer relations may be able to review options, but I can’t promise any specific reduction here. If you’d rather leave, I can explain the early termination charges before you decide.
Right, that makes more sense now. So the discount ending and the rise both landed together. I still think it’s poor wording, but at least I know what I’m looking at. I’ll check whether the exit fee is worth it or if I just swallow it for now.
That’s fair, Megan. If you decide to stay, it may be worth checking whether there’s a better package available on your account. If you decide to leave, the cancellation charge depends on the remaining months and your package. If you want, I can help you find the exact end date and point you to the options page.
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