Has anyone else had their Nexora bill jump up in the middle of contract? I’m on fibre broadband only, contract says 18 months and I’m only 7 months in. Got an email about a price rise, then this month’s bill is £5 more than last month. I rang up and was told it’s in the terms, but I honestly don’t think that’s fair. I’m in LS14. If I cancel do I get hit with a fee as well? Feeling a bit stuck.
Thanks Megan — that does look like your introductory discount has ended, which explains most of the change. The mid-contract increase would be separate and should be shown in the service price line or in a separate notice. If you’d like to stay, customer relations may be able to review options, but I can’t promise any specific reduction here. If you’d rather leave, I can explain the early termination charges before you decide.
Thanks Megan — that does look like your introductory discount has ended, which explains most of the change. The mid-contract increase would be separate and should be shown in the service price line or in a separate notice. If you’d like to stay, customer relations may be able to review options, but I can’t promise any specific reduction here. If you’d rather leave, I can explain the early termination charges before you decide.
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