Hi all, I signed up for a SIM-only plan on Monday because it said £10 a month for 12 months. I've just had the order email and it says £12 a month, plus a setup fee. Have I missed something obvious? I only wanted the one plan, nothing extra. Bit annoyed because I picked it mainly on the price.
Hi Megan, sorry for the confusion. The first thing to check is whether the £10 offer was a promotional price for the first month only or a discounted price when you pay by Direct Debit. If you want, I can look into the order details and explain the difference, but I'd need you to confirm the plan name from the order email. If the final order summary shows £12, that usually means the checkout price applied at the point of purchase. We can still cancel the order if you'd rather not go ahead.
Hi Megan, sorry for the confusion. The first thing to check is whether the £10 offer was a promotional price for the first month only or a discounted price when you pay by Direct Debit. If you want, I can look into the order details and explain the difference, but I'd need you to confirm the plan name from the order email. If the final order summary shows £12, that usually means the checkout price applied at the point of purchase. We can still cancel the order if you'd rather not go ahead.
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