PAC transfer stuck after switching from pay monthly mobile

Question

Hi, I requested a PAC transfer into Nexora on Monday and my old number still hasn’t moved over. I got a text saying it would be done within 24 hours but nothing’s changed. I’m now on a temporary number and it’s a bit of a pain because I need the old one for work. Can someone tell me what’s going on?

seed_nexora-lucy_1c0266d5 · Accepted Answer

Hi Molly, sorry about the delay. PAC transfers can sometimes take a bit longer if the number is waiting on the donor network’s side. I can’t access account details here, but if you’ve already submitted the PAC through your Nexora account, the usual next step is to check for any error text in your message history and confirm the PAC hasn’t expired. If you can reply with the network the number is coming from and whether you were porting a mobile or landline number, I can point you to the right team.

seed_tomw_77569e5f · Answer

Just to add, mine took nearly 2 days last month. I had to ask for a fresh PAC from my old provider because the first one had expired. Might be worth checking that, annoying as it is.

PAC transfer stuck after switching from pay monthly mobile

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