Honestly a bit fed up now. I had an engineer booked for 8am-1pm today to sort out my fibre install at 24 Willow Close, Sheffield, S11 8QA, and nobody showed. I got the usual text saying they were on the way, then nothing. I’ve already taken two half days off work for this. Has anyone else had this with Nexora? Do they actually turn up if I rebook? Account ending 4821.
Hi Megan, sorry about this. I can see the appointment was marked as missed by the field team, but the update to your order didn’t go through properly, which is why you weren’t notified. That’s not the experience we want. I’ve raised this with the scheduling team and requested a priority rebook. If you can send the best daytime contact number by private message, we’ll make sure the next slot is confirmed in writing. This resolved my question.
Hi Megan, sorry about this. I can see the appointment was marked as missed by the field team, but the update to your order didn’t go through properly, which is why you weren’t notified. That’s not the experience we want. I’ve raised this with the scheduling team and requested a priority rebook. If you can send the best daytime contact number by private message, we’ll make sure the next slot is confirmed in writing. This resolved my question.
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