Just had the email about the April price rise and I'm honestly fuming. I'm mid-contract on broadband and phone, and the new amount is a lot more than I budgeted for. I get that prices go up sometimes, but this feels like a kick in the teeth when I'm still tied in. Is there anything at all Nexora can do, or do I just have to suck it up until the contract ends?
Hi all, just to clarify: most Nexora contracts include a yearly price adjustment clause, which is set out in the terms at signup. The exact date and amount can vary by plan. If anyone is unsure what applies to their service, the best next step is to check the contract summary in MyNexora or contact us for a plan-specific explanation. If you’re worried about affordability, we can also discuss account options, though eligibility depends on the service and time left on contract.
Hi all, just to clarify: most Nexora contracts include a yearly price adjustment clause, which is set out in the terms at signup. The exact date and amount can vary by plan. If anyone is unsure what applies to their service, the best next step is to check the contract summary in MyNexora or contact us for a plan-specific explanation. If you’re worried about affordability, we can also discuss account options, though eligibility depends on the service and time left on contract.
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