Just had the email about the April price rise and I'm honestly fuming. I'm mid-contract on broadband and phone, and the new amount is a lot more than I budgeted for. I get that prices go up sometimes, but this feels like a kick in the teeth when I'm still tied in. Is there anything at all Nexora can do, or do I just have to suck it up until the contract ends?
Hi Megan, sorry to hear this has landed badly. I can explain how the increase works and check whether any account options are available, but I’ll need to avoid making promises before I’ve seen the package details. If you’d like, post the plan name only - not your account number - and I’ll point you in the right direction.
Mine went up too. I thought if you were mid-term they couldn't do that? Or is that only if you signed up after a certain date? Bit lost with all the small print tbh.
Hi all, just to clarify: most Nexora contracts include a yearly price adjustment clause, which is set out in the terms at signup. The exact date and amount can vary by plan. If anyone is unsure what applies to their service, the best next step is to check the contract summary in MyNexora or contact us for a plan-specific explanation. If you’re worried about affordability, we can also discuss account options, though eligibility depends on the service and time left on contract.
I rang earlier and got told there's a retentions offer, but only if I agree to add TV. I don't want TV, I just want the broadband price to stop jumping every year. Feels a bit off if that's the only option.
Please remember not to post account details here. For anyone wanting a contract review, message the team directly so they can look at your individual plan and any available options.
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