Morning all. I’m locked out of my Nexora account and it’s driving me up the wall. Password is fine, but when I go to log in it says it’s sending a 2FA code to my mobile and nothing arrives. I’ve tried 4 times now. No spam folder obviously because it’s a text, and my signal is fine. Is there any other way in? I need to check my bill before it comes out.
Hi Megan, sorry you're having trouble. A couple of things can cause this: the number on the account may be out of date, or the text delivery can be delayed. Please try waiting 10 minutes before requesting another code, and make sure you’re using the mobile number registered on the account. If you can log in on the app, you can also update your contact number there.
Hi Megan, sorry you're having trouble. A couple of things can cause this: the number on the account may be out of date, or the text delivery can be delayed. Please try waiting 10 minutes before requesting another code, and make sure you’re using the mobile number registered on the account. If you can log in on the app, you can also update your contact number there.
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