Morning all. I’m locked out of my Nexora account and it’s driving me up the wall. Password is fine, but when I go to log in it says it’s sending a 2FA code to my mobile and nothing arrives. I’ve tried 4 times now. No spam folder obviously because it’s a text, and my signal is fine. Is there any other way in? I need to check my bill before it comes out.
I get why that's frustrating, Megan. If you’re locked out and can’t receive the code, the quickest option is to contact us by chat or phone so we can verify your account and reset the 2FA method. For security, we can’t change it from the forum. If you prefer, I can raise this for a callback and note that you need login access restored.
I get why that's frustrating, Megan. If you’re locked out and can’t receive the code, the quickest option is to contact us by chat or phone so we can verify your account and reset the 2FA method. For security, we can’t change it from the forum. If you prefer, I can raise this for a callback and note that you need login access restored.
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