Has anyone else had this with Nexora? My broadband keeps dropping out most evenings, usually between about 7 and 10pm. It comes back after a minute or two but it’s driving me mad because the TV buffers and my son’s online game gets kicked. New router was fitted last month. I’ve rebooted it loads of times and checked the cables. I’m not really sure if it’s Wi‑Fi or the actual line. Any ideas before I spend another hour on hold?
Thanks, Mia. I’ve checked the area and there’s no known outage. I can see your line is dropping sync intermittently, which does point to a fault rather than Wi‑Fi. I’m raising an engineer appointment request now. The earliest slot showing is Friday morning. Please note I can’t guarantee the engineer will replace equipment until they’ve tested on site, but they should be able to identify the cause. I’ll also add a note that it’s affecting work use.
Thanks, Mia. I’ve checked the area and there’s no known outage. I can see your line is dropping sync intermittently, which does point to a fault rather than Wi‑Fi. I’m raising an engineer appointment request now. The earliest slot showing is Friday morning. Please note I can’t guarantee the engineer will replace equipment until they’ve tested on site, but they should be able to identify the cause. I’ll also add a note that it’s affecting work use.
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