Has anyone else had this with Nexora? My broadband keeps dropping out most evenings, usually between about 7 and 10pm. It comes back after a minute or two but it’s driving me mad because the TV buffers and my son’s online game gets kicked. New router was fitted last month. I’ve rebooted it loads of times and checked the cables. I’m not really sure if it’s Wi‑Fi or the actual line. Any ideas before I spend another hour on hold?
Hi Mia, sorry to hear that. Evenings are a common time for dropouts, but we’d want to narrow down whether it’s the Wi‑Fi or the broadband line itself. If you can, could you test with one device connected by Ethernet for 10–15 minutes and let us know if it still drops? Also, does the router lights change when it happens?
I had something very similar. Mine turned out to be the router sat behind the telly and getting too warm. Not saying that’s it, but worth moving it out in the open if you can. Mine stopped doing the random disconnects after that.
Thanks both. I don’t have an Ethernet cable anymore, annoyingly. The router is in the hall, not hidden away. The internet light goes red for a bit then white again. Does that mean the line is dropping rather than just Wi‑Fi? Sorry, I’m not great with this stuff.
That does sound more like a line issue than Wi‑Fi, yes. A red internet light usually means the router is losing connection to the network. Could you check if there’s any outage in your area using the Nexora app? If not, I can look at the line from here, but I’d need the postcode area only, not your full address.
App says no issues. Postcode area is LS9. It’s honestly worse tonight, kicked me off twice while I was working. If this is going to need an engineer can someone just say so? I can’t keep guessing.
Thanks, Mia. I’ve checked the area and there’s no known outage. I can see your line is dropping sync intermittently, which does point to a fault rather than Wi‑Fi. I’m raising an engineer appointment request now. The earliest slot showing is Friday morning. Please note I can’t guarantee the engineer will replace equipment until they’ve tested on site, but they should be able to identify the cause. I’ll also add a note that it’s affecting work use.
If the engineer says the line is fine, ask them to check the socket and the splitter as well. Ours was a dodgy bit of internal wiring and it took ages to find.
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