Bit of a rant really. We pay extra for Business broadband priority support and yet this is the third day in a row our line has been wobbling during trading hours. I phoned in yesterday, got told it would be “prioritised”, but I’m still getting random drops and the upload speed is all over the place.
We’re a small design studio in Manchester, 6 people on the line, and when it goes down we lose work. Is priority support just a label or does it actually mean something? I’m on account BN-447192 if that helps, though I’m not posting any personal details.
Hi Mark, sorry to hear this is affecting the studio. Business broadband priority support does mean your fault should be handled ahead of standard residential cases, but it doesn’t bypass the underlying line issue.
I can’t check account BN-447192 from the forum, but if you pop the circuit postcode and the exact fault symptoms into a private message, we can raise this for a line test and look at whether an engineer visit is needed. If the drops are happening during the day, please note the times as that helps the diagnostics team.
Not a staff reply, just saying ours was the same last month. Turned out the router was overheating behind a printer. Might be worth checking airflow if it's in a cramped spot.
Thanks Sophie. I’ll send the postcode privately. Just to be clear, if it does turn out to be internal wiring or the router, does priority support still cover the call-out or am I going to get stung for it? Bit wary because we’ve already had one surprise charge this year.
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