Hi all, sorry if this is a daft one. I’ve got Nexora broadband and I set the content filtering to 'Family' last week because my little lad keeps using the tablet on the sofa and I wanted safer browsing.
It seemed to work at first, but now it keeps switching back to off after a reboot or sometimes just on its own. I’ve checked the app and it says the setting is still on, but the actual filtering isn’t doing anything. Is there some separate safe browsing thing I need to turn on as well?
I’m on the Fibre 250 package if that matters. Cheers.
I had something similar with mine. There’s a DNS setting buried in the router menu that can override the app filter, at least that was the case on my box. Worth checking if you’ve changed anything in the advanced settings.
Hi Megan, not a daft question at all.
What you’re describing usually happens when the Safe Browsing profile is linked in the app, but the router hasn’t fully picked up the policy after a restart.
Could you try these steps?
1) Open the Nexora app and confirm the device is assigned to the Family profile.
2) Restart the router from the admin page rather than pulling the plug.
3) Wait 10 minutes after it reconnects before testing again.
4) If you have custom DNS set on the router or on the tablet, that can bypass filtering.
If it still flips back off, send me the router model and I can check whether your firmware needs an update. No need to post any account details here.
Good advice above. Also worth checking whether the tablet is using mobile data when you test it, as filtering only applies on the Nexora broadband connection.
Ahh right, that might be it actually. The tablet does jump onto 4G if the Wi‑Fi is slow, and I’ve got a custom DNS on my own laptop because I was following a guide ages ago.
I didn’t realise that could mess with it. I’ll remove that and try the router restart through the app. If it still doesn’t stick, I’ll come back. Thanks both.
That’ll probably be it. Mine was exactly the same after I’d messed with the DNS settings. Once I put it back to default the family filter started working again.
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