Not sure if anyone else has had this, but my fibre install has been pushed back twice now. First it was meant to be last Thursday, then Monday, now I'm being told 'awaiting network readiness'. I work from home and I'm getting proper fed up. The order's for 14 Birch View, Leeds, LS7 3QF, and the reference I was given is NX-482913. Can someone tell me if this is ever actually going to happen?
Hi Mia, sorry about the repeat delays. I can see your install is currently waiting on external network completion rather than the home installation itself. That usually means the engineer can't fit you until the local fibre work has been signed off. I can't promise a date from here, but I can check whether a revised slot has been added and escalate if the delay has gone past the original window. If you'd like, reply with your order reference only and I can take a look.
Hi Mia, sorry about the repeat delays. I can see your install is currently waiting on external network completion rather than the home installation itself. That usually means the engineer can't fit you until the local fibre work has been signed off. I can't promise a date from here, but I can check whether a revised slot has been added and escalate if the delay has gone past the original window. If you'd like, reply with your order reference only and I can take a look.
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