Anyone else getting weird latency spikes on Nexora Fibre Max? Download speed looks fine on a speed test but when I'm gaming it jumps all over the place, especially around 7-10pm. I'm on ethernet, not Wi‑Fi, so I'm a bit stumped. Rebooted the router twice and it didn't make any difference. It's making ranked matches basically unplayable.
I'm seeing the same-ish thing on my line in Leeds. Not every night, but enough to be annoying. Speedtests show 470-500 down, but ping goes mental on Xbox. I thought it was just me being rubbish at the game at first.
Hi Ben, sorry to hear that. If the connection is stable for general browsing but spikes during gaming, we’d want to look at latency and jitter rather than raw download speed. Could you let us know: 1) whether the router is in modem mode or standard mode, 2) roughly when the spikes started, and 3) if any other devices are using the line heavily at those times?
Standard mode. Started maybe 2 weeks ago, but I only noticed because I’ve been playing more lately. No massive downloads when it happens - just normal stuff like phone on Wi‑Fi and a TV streaming. I did try turning off the TV and it still happened. Is there any point messing with the DNS settings? A mate said that fixes everything but I don't really know what it does.
I had this on another provider ages ago and it turned out to be bufferbloat from the router. If your router has QoS or traffic prioritisation, worth seeing if Nexora's box has that. Not saying it'll fix it, just something to try before you lose the evening to settings menus.
Thanks, Ben. Based on what you've said, this sounds more like latency variation than a speed fault. Please run a ping test to 1.1.1.1 and note the spikes at the time they happen, plus the time of day. If you can, also test with the TV and other devices fully disconnected for 10 minutes. If the latency still jumps on ethernet, I can raise this for a network review. If you prefer, I can also book a callback tomorrow afternoon to go through the results.
Alright, I'll do the ping test tonight and unplug the other stuff. If it still spikes I'll come back with the timings. Thanks. (No idea why gaming is so much more sensitive than everything else, but at least I know it's not just the router being weird.)
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