Hi all, I’ve just had an email saying my broadband price is going up in April. I only joined Nexora in January on a 24 month deal and I was told the monthly price was fixed. I’ve checked the welcome email and I can see the monthly cost, but now there’s a note about an annual price rise. Is this normal? Feels a bit sneaky if it’s mid-contract. I’m on the Fibre 250 package in a flat in Leeds, if that matters. Just wondering if anyone else has had this and whether there’s any way to stop it?
Hi MiaB87, thanks for posting. I can see why that looks confusing. In most cases the monthly plan price is fixed for the minimum term, but some older and some promotional deals still include a yearly increase clause. If your welcome email says the monthly cost is fixed and doesn’t mention an annual rise, that should be the key document to check. I can’t verify your account from the forum, but if you send a DM to the support team with your account number, we can confirm whether the email notice applies to your specific package. If it turns out the increase was applied in error, we’d raise it for review.
Hi MiaB87, thanks for posting. I can see why that looks confusing. In most cases the monthly plan price is fixed for the minimum term, but some older and some promotional deals still include a yearly increase clause. If your welcome email says the monthly cost is fixed and doesn’t mention an annual rise, that should be the key document to check. I can’t verify your account from the forum, but if you send a DM to the support team with your account number, we can confirm whether the email notice applies to your specific package. If it turns out the increase was applied in error, we’d raise it for review.
Developed by
