Hi all, I’ve just had an email saying my broadband price is going up in April. I only joined Nexora in January on a 24 month deal and I was told the monthly price was fixed. I’ve checked the welcome email and I can see the monthly cost, but now there’s a note about an annual price rise. Is this normal? Feels a bit sneaky if it’s mid-contract. I’m on the Fibre 250 package in a flat in Leeds, if that matters. Just wondering if anyone else has had this and whether there’s any way to stop it?
Hi MiaB87, thanks for posting. I can see why that looks confusing. In most cases the monthly plan price is fixed for the minimum term, but some older and some promotional deals still include a yearly increase clause. If your welcome email says the monthly cost is fixed and doesn’t mention an annual rise, that should be the key document to check. I can’t verify your account from the forum, but if you send a DM to the support team with your account number, we can confirm whether the email notice applies to your specific package. If it turns out the increase was applied in error, we’d raise it for review.
Yeah, I had this too. Mine went up by £3.50 and the advisor told me it was in the terms, even though I swear the sales chat didn’t mention it. I ended up staying because the cancellation fee was worse, but I’m not thrilled. Worth checking the original order email carefully - mine had the increase buried in the small print.
I’m on the same package and I got the notice too. Mine says it’s an inflation-linked rise but I thought that only applied after 12 months. Could be a system sending notices too early? Not sure. I’d ask them to confirm the exact date the rise starts before agreeing to anything.
This has come up a few times this week. If anyone is worried about a mid-contract increase, please have a look at your order confirmation first, then raise a case with support if the wording doesn’t match what you were sold. Keep posts general and don’t share personal details publicly. Thanks.
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