Hi all, I’ve just had an email saying my broadband price is going up in April. I only joined Nexora in January on a 24 month deal and I was told the monthly price was fixed. I’ve checked the welcome email and I can see the monthly cost, but now there’s a note about an annual price rise. Is this normal? Feels a bit sneaky if it’s mid-contract. I’m on the Fibre 250 package in a flat in Leeds, if that matters. Just wondering if anyone else has had this and whether there’s any way to stop it?
Yeah, I had this too. Mine went up by £3.50 and the advisor told me it was in the terms, even though I swear the sales chat didn’t mention it. I ended up staying because the cancellation fee was worse, but I’m not thrilled. Worth checking the original order email carefully - mine had the increase buried in the small print.
Yeah, I had this too. Mine went up by £3.50 and the advisor told me it was in the terms, even though I swear the sales chat didn’t mention it. I ended up staying because the cancellation fee was worse, but I’m not thrilled. Worth checking the original order email carefully - mine had the increase buried in the small print.
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